Most of our necklaces and earrings are one size, and our chains include an extender so you can adjust the length. For rings and bracelets, you will find the measurements on each product page.

If you are not sure which size to choose, email us at hello@irisarrowtown.com with the piece you like and we will gladly help you.

The materials of each piece, such as the metal, plating and stones, are listed in the description on every product page.

To keep your jewellery shining for longer, avoid contact with water, perfume and lotions, take it off before sleeping or exercising, and store it in a dry place.

Sometimes, but not always. Many of our pieces are made in limited runs, so once they sell out we cannot always bring them back. If a piece you love is out of stock, join the Iris list at the bottom of the page and we will let you know about restocks and new arrivals.

Delivery is free on every order across New Zealand, with no minimum spend.

As soon as your order ships, you will receive an email with your tracking number. You can follow your parcel at any time on our Track Your Order page.

We offer a 30-day money back guarantee. If you are not completely happy with your piece, email us at hello@irisarrowtown.com within 30 days of receiving your order and we will guide you through the return. You can find all the details in our Return Policy.

We are unable to accept returns after 30 days, but please get in touch anyway at hello@irisarrowtown.com. We will always do our best to help.

We are so sorry! Please email us at hello@irisarrowtown.com within 7 days of delivery with your order number and a photo of the piece, and we will find the best solution for you.

Once we receive and check your return, your refund is processed within 7 working days to your original payment method. Depending on your bank, it can take a few more days to appear on your statement.

If you have not heard from us by then, email hello@irisarrowtown.com and we will look into it straight away.

We accept:

• Credit and debit cards: Visa, Mastercard and American Express.
• PayPal: pay with your PayPal account.
• Mobile wallets: Apple Pay, Google Pay and Shop Pay.

Every payment is processed securely, and we never see or store your full card number. If you have any trouble at checkout, just email us.

You can email us at hello@irisarrowtown.com or use the form on our Contact page. Please include your order number if your question is about an order.

We reply to every message within 24 hours, Monday to Saturday.